Mondays… We all Love Them
Mondays…we all love them. For us Realtors, it is the day after holding an Open House. For myself, Mondays are the day my lockbox key is to be updated. On this particular Monday, I was in Berkeley showing single family homes to my client. I’m usually consistent in making sure my key is updated every Monday morning before doing anything else. That afternoon was the rare exception. As soon as I parked my car to walk over to the clients in front of the property, it dawned that we were not immediately going to be able to enter the home. I sincerely explained to them what happened and managed to make another appointment to meet with them in another hour and half. Driving back to the San Bruno office and then back to Berkeley was not exactly an appealing idea.
Quickly, I thought there must be another way where I could at least stay in Berkeley to update my key and prevent wasting precious gas. Several Prudential California Realty office locations came up on my Blackberry. After a few calls, I finally spoke to a helpful sounding agent who invited me to stop by and use their key updating station at her office. Although it was located on the other side of where I was in Berkeley, I certainly didn’t mind driving there considering how much time and money I was saving.
Upon arriving in the parking lot, I was reminded of a younger age where my employer Starbucks sent me to other locations to work there for the day. As soon as I stepped in, like every Prudential California Realty office, I was greeted promptly and was asked how I could be helped. I was soon introduced to the agent I spoke to over the phone and quickly made a friend/referral source. While waiting for the key to be updated, I remembered that I had to submit an offer on a bank owned (REO) property that same day for another client. This office in general seemed so nice, I put my shame to the wind and asked if I could use their one of their computer stations to download and print the offer documents to submit later after this appointment. Their broker gave me somewhat of a hard time in giving me his printer access code but in the end was as friendly as can be. My entire experience as a visitor to another Prudential realty office was a success and then some, considering I was even offered food.
Fast forward to this past Sunday…. I had held an open house for my Berkeley listing and came across a buyer wanting to purchase in the area. I instantly thought of the person who welcomed and assisted me as a fellow agent. I quickly returned the favor by giving the contact info of the buyer I had met and she expressed joy in acceptance of the referral. It certainly feels good to not only have access to a great set of brokers and staff from my own office here in San Bruno, but to gain the same friendly support from another, all the way in Berkeley. At Prudential California Realty, agents help other agents….as long as we exceed our clients’ expectations in the end.
Rommel Yema
Prudential California Realty
http://ryema.prucal.com/
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5 Responses to “Mondays… We all Love Them”
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Great Story Rommel.
We all have stories like that and congrats on your level headed thinking to get to the solution.
Thats excellent too that you could connect your client with someone you know will treat them well!
Brian Boisson
WOW! That’s such a GREAT story!!!That was such a smart idea to look up another Prudential office! You should email that agent this link! Good job!
Wow Rommel, I was totally feeling that story. Ain’t it grand when someone takes the time to show a little courtesy and ain’t it even grander to be able to return the favor!!!
Yay, great job!
Thanks for the heartwarming story Rommel! It’s always great to see fellow realtors working together in a spirit of cooperation to “exceed our client’s expectations” as you said.
What goes around comes around.
Dean Rizzi