Kathy Wall

Judging a Book by it’s Cover….Always a Mistake
February 3, 2009 · Kathy Wall · 8 Comments

At our office meeting this morning we discussed the fact that a large chain restaurant plans to offer free breakfasts to anyone who comes to their restaurant tomorrow.    I won’t be going, because I have been boycotting them for more years than I can remember, after reading (on many occasions and in several locations) that their corporate culture allowed employees to discriminate again African Americans.   I’ve never gone back since.  

This made me think about how important our public image is and how one wrong move can cost us a customer for life.    We need to be extremely conscious all the time about what we say and how we say it, both with our voices our physical gestures, and our written words.    A silly joke that someone finds offensive or the way we discuss a neighborhood at an open house…almost anything can have the potential to lose a client or hurt someone’s feelings. Read more

Jean Joh

How To Be A Great Real Estate Client
September 14, 2008 · Jean Joh · 1 Comment

“How can I be a great client to my real estate agent?” Okay, this is probably not on the top ten list of Frequently Asked Questions…probably not even the top one hundred…I’ll admit it – I have NEVER in my real estate career been asked this question by a client. I have invested countless hours into preparing to be the best agent I can be – reading books and articles, attending classes and seminars, keeping on top of the inventory in the area – but I have yet to see a book called, “Being a Great Real Estate Client for Dummies” or the like. And so, I thought it would be an interesting exercise to turn the tables and talk a little about what it takes to be the type of client that a real estate agent would love to work with.  Read more